About the Course

This course prepares you for functional consulting roles in Microsoft Dynamics 365 Customer Engagement implementations. You’ll learn how to configure core CRM modules, design data relationships, automate sales and service workflows, and support end-to-end deployments. The focus is on translating business requirements into scalable, well-governed CRM solutions used by enterprise teams.

What You Will Learn?

• Core Dynamics 365 CE functional modules and use cases

• Customization and configuration using out-of-the-box capabilities

• Dataverse entities, relationships, business rules, and validations

• Sales and case management workflows and process automation

• Basic integrations with external systems and data sources

• Deployment lifecycle, solution management, and environment strategy

Who Should Take This Course?

• Aspiring Dynamics 365 functional consultants

• Business analysts transitioning into CRM consulting roles

• IT professionals supporting CRM or customer platforms

• Professionals involved in sales, service, or customer operations